Reliable Property Rentals Ltd - Trading as 'The Roost'

Privacy Policy

1. Introduction This Privacy Policy explains how The Roost, located at 33-35 High Street, Cullompton, Devon EX15 1AF, collects, uses, and protects your personal data when you use our website (www.theroostdevon.com) or book a holiday stay with us.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website or booking a holiday stay, you consent to the practices described in this Privacy Policy.

2. Information We Collect We collect personal data you provide directly to us, such as: Booking Information: Name, address, contact details (email, phone), number of guests, dates of stay, and any special requests. Payment Information: Credit card details (processed securely by our payment provider). Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website (collected through cookies and similar technologies). We may also collect information indirectly, such as: Feedback and Reviews: Any comments or reviews you provide about your stay. Social Media Interactions: Information you share on our social media pages.

3. How We Use Your Information We use your personal data to: Process your booking and provide you with the requested holiday accommodation. Communicate with you about your booking (e.g., confirmations, updates, changes). Manage your account and provide customer support. Improve our website and services. Send you marketing communications (with your consent). Comply with legal and regulatory obligations. We may share your personal data with: Property Owners/Key Holders: To facilitate your booking and ensure a smooth stay. Third-Party Service Providers: Payment processors, booking platforms, and other service providers who assist us in providing our services. Legal Authorities: When required by law or court order.

4. Data Security We take reasonable measures to protect your personal data from unauthorized access, misuse, or disclosure. We use secure storage and encryption technologies to protect your data. We regularly review and update our security practices.

5. Your Rights You have the right to: Access your personal data. Request correction of inaccurate data. Request deletion of your data. Object to the processing of your data. Request restriction of processing. Request data portability. Withdraw your consent to marketing communications. To exercise these rights, please contact us at theroost.devon@gmail.com.

6. Cookies and Tracking Technologies We use cookies and similar tracking technologies to collect information about your use of our website. You can control cookies through your browser settings. For more information about our cookie usage, please see our Cookie Policy ([Link to Cookie Policy]).

7. Data Retention We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We may retain certain data for longer periods for legal, accounting, or reporting purposes.

8. Changes to this Privacy Policy We may update this Privacy Policy from time to time. We will post any changes on our website and notify you if the changes are significant.